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Transform To "Certified ITIL Professional"
Duration : 20 + hrs
Content:
1.Introduction
2.Service Management as a practice
3.The Service Lifecycle
4.Generic concepts and definitions
5.Key Principles and Models
6.Processes
7.Functions & Roles
8.Service Strategy (SS)
9.Service Design (SD)
10.Service Transition (ST)
11.Service Operation (SO)
12.Continual Service Improvement (CSI)
13.Interview Questions _ How to get through the Interviews Tips!